PineBridge Privacy Policy
Welcome to PineBridge (“PineBridge,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, request quotes, book services, interact with our features, or otherwise engage with us (collectively, the “Site” and “Services”). By using the Site or Services, you agree to this Policy and to any applicable Terms of Use.
1) Information We Collect
A. Information You Provide
- Contact & account details: name, email, phone, billing and service addresses.
- Service details: shipment origins/destinations, item/vehicle details, dates, special handling notes, photos/videos (e.g., for claims).
- Communications & submissions: chat messages, emails, reviews, survey responses, sweepstakes/contest entries, customer support calls (which may be recorded for quality and training).
B. Information Collected Automatically
- Device & usage data: IP address, device/browser type, operating system, language, pages viewed, links clicked, session duration, referrer URL, approximate location.
- Cookies, pixels, SDKs, and similar technologies: used for site functionality, analytics, security, and advertising measurement/personalization.
C. Information from Other Sources
We may receive information about you from service providers, analytics/advertising partners, payment processors, lead-generation partners, publicly available sources, and social media platforms.
2 a) How We Use Information
- Provide & improve Services (quotes, bookings, order management, customer support, claims).
- Personalize your experience and content.
- Conduct marketing & communications.
- Perform analytics & operations.
- Enhance security & prevent fraud.
- Comply with legal obligations and enforce terms.
- Support business transitions.
2 b) SMS/Text Messaging Consent
- When you provide your mobile phone number to PineBridge through our website quote request form, you consent to receive SMS messages related to vehicle transport quotes, follow-ups, shipment updates, reminders, and customer support.
- We will not share, sell, or disclose your mobile phone number or SMS opt-in consent to third parties for marketing or promotional purposes.
- You can opt out at any time by replying “STOP” to any text message. For help, reply “HELP” or contact us at info@pinebridgeshipping.com.
5) Your Choices
- Email marketing unsubscribe option
- SMS opt-out via STOP
- Browser & device controls
- Correcting your information
6) Data Retention
We retain information as long as necessary for services and legal obligations.
7) Security
We implement administrative, technical, and physical safeguards.
8) Children
Our Site is not directed to individuals under 18.
9) International Users & Transfers
Information may be processed in jurisdictions including the United States.
10) State & Regional Privacy Rights
Depending on your region, you may have access, correction, deletion, and opt-out rights.
11) How to Contact Us
PineBridgeAttn: Privacy Office
info@pinebridgeshipping.com
+1 720 760 6097
12) Changes to This Policy
We may update this Policy and revise the Effective Date.
13) Additional Disclosures
Includes third-party links, user content, and call/chat recording disclosures.